Nonprofit organizations have always presented their own set of unique challenges when it comes to marketing: how to garner awareness for their cause and how to get people to take action. These issues have only been amplified by the COVID pandemic, and Texas CASA (Court Appointed Special Advocates) is no exception.
Texas CASA serves as the umbrella organization to local CASA chapters that work with volunteers to speak up for the needs of children and families involved in the child protection system. In order to refresh their brand, help raise awareness for their organization and add a diverse range of volunteers to their ranks, Texas CASA turned to GDC.
GDC’s challenge was to reinvigorate and position the Texas CASA brand as a voice making a real difference at a critical turning point in a child’s life and to begin to attract and acquire qualified CASA volunteers representing a more diverse population.
GDC conducted focus groups within four diverse communities — San Antonio, Dallas, El Paso and Lubbock — to better understand and gauge the awareness of CASA with special emphasis on Hispanic and Black men and women over 35 years old. Through this, we learned the awareness of CASA was minimal and there was confusion over CASA’s mission. As a result, GDC performed MirrorBranding™ with key stakeholders from Texas CASA to gain an understanding of how people feel about the mission, connecting with people emotionally and making them an integral part of the brand story.
With the brand foundation established, GDC designed a strong brand identity and brand standards for the organization and began to apply it to a statewide volunteer recruitment campaign under the campaign positioning, “Every child has a chance — it’s you.” The campaign consisted of television and broadcast radio commercials, billboard ads, streaming radio and targeted digital marketing efforts.
Repositioning Texas CASA in the marketplace and building brand awareness through traditional media with a strong call to action has paid off in a powerful way for Texas CASA by exceeding their recruitment goals for the last three years. Through a micro-targeted approach, GDC has successfully taken the cost-per-application from $500 an app to less than $100 across all digital channels. Additionally, through optimizing, GDC has been able to lower the cost-per-application leads through Facebook and YouTube as low as $15 an application.
Leveraging additional research, insights and analytics from the digital placement, GDC has diversified the volunteer based on Texas CASA to bring more men, people of color and younger audiences into the program. Plus, we continue to test and learn new strategies through careful tracking and monthly analytics to ensure return on investment and return on intent.